At Flemings Property Services, we want to make reporting maintenance as simple and stress-free as possible for our tenants. That’s why we’ve partnered with Tapi, a smart online system that allows you to quickly log issues in your rental property, right from your phone.

Here’s a step-by-step guide to using Tapi, plus why it’s the easiest and most efficient way to get your maintenance needs sorted.

Step 1: Scan the QR Code

Every tenant will find a QR code under the kitchen sink in their property. Open the camera on your phone and simply scan the code. There’s no need to download an app, your camera will take you directly to Tapi’s maintenance request page for your property.

Step 2: Enter Your Details

Tapi will ask for your name and email address. This helps us verify the request and keep you updated on the progress.

Step 3: Describe the Issue

You’ll be prompted to give a short description of the maintenance problem. Whether it’s a leaking tap, a broken oven, or a door that won’t close, just type in a few clear details.

Step 4: Answer Simple Prompts

Tapi may ask you a few extra questions to help us understand the situation better. The more detail you provide, the faster and more accurately we can organise a solution.

Step 5: Upload Photos or Videos

You’ll have the option to add photos or short videos. This is incredibly helpful for our team, as it allows us (and the tradespeople) to see exactly what’s going on before attending.

Step 6: Submit Your Request

Once you’ve filled in the details and added any photos, Tapi will check that nothing has been missed. If everything looks good, you simply hit Submit. From there, your property manager will receive the request and keep you updated on the next steps.

Why Use Tapi?

Using Tapi makes maintenance faster, clearer, and less stressful for everyone. Here are a few of the key benefits:

• Convenience – report issues any time of day, straight from your phone.
• Clarity – photos and details mean less back-and-forth and fewer delays.
• Faster Repairs – tradespeople have the right information upfront, so problems get fixed sooner.
• Transparency – you’ll know your request has been received and actioned, without needing to chase.
• Peace of Mind – everything is logged in one place, so nothing gets missed.

If you have any questions about the process or if you’d like extra help logging your first request, please reach out to your local Fleming’s office, we are always happy to help.